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Technical Support

Technical Support

VSM Medical Technical Support Services

1. Comprehensive Service Coverage

Warranty Coverage

Technical Support

Lifetime free technical consultation
Free maintenance during warranty period

Maintenance System

5-level maintenance mechanism: Daily/Technical/Scheduled full coverage

Special Notes

Paid repair scope: Human damage/Power grid anomalies/Third-party repairs/Improper usage etc.

2. Rapid Response Mechanism

▶ Response Time & Methods

1-hour response: 24/7 customer support center

Hotline: 4000-809-909
Email: vsmc@vsmc.com.cn

On-site service time guarantee:

Local issues: On-site within 24 hours
Cross-province service: Arrival within 48 hours

Emergency support: Backup unit provided within 24 hours after fault confirmation

3. Capability Building Support

Customized Training

Methods: On-site hands-on guidance + Remote video instruction
Content: Equipment operation｜Maintenance standards｜Fault prediction

Knowledge Empowerment

Free complete training manuals and operation videos

4. Smart Service Connectivity

Omni-channel Access

Phone support
WeChat customer service
Email consultation
Online service tickets

Continuous Improvement

Closed-loop customer feedback tracking
Intelligent service data analysis
Annual system upgrades

Important Notes

Service coverage: Mainland China (excluding Hong Kong, Macau, and Taiwan)

Equipment repair: Factory returns require transportation insurance

Terms: Final interpretation rights belong to VSM Medical